HCA 615 Topic 5 Measurements of Quality of Care from different Perspectives

HCA 615 Topic 5 Measurements of Quality of Care from different Perspectives

HCA 615 Topic 5 Measurements of Quality of Care from different Perspectives

Measurements of Quality of Care from different Perspectives

The current progression in the healthcare systems are geared towards the achievement of maximum benefits to patients, health providers together with the purchasers. Quality of care to patients is measured in terms of the level of satisfaction received based on the type of health services provided to the clients (Jason, 2014). Satisfaction concentrates on expectations that patients might have with a given care service. Often, patient satisfaction depends on the quality management as well as improvement in the health service delivery which enables those seeking care to make a judgment based on the interpretation of an actionable provision of care.

           Quality of care based on the provider perspective is measured by analyzing the patient characteristics before and after the provision of care. In this context, quality of care scales is used to assess the relevance of a given health approach in providing intervention to the patient (Anhang et al., 2014). This is used by care providers as a weighing factor during the evaluation of the performance of a given quality improvement program. The progress in quality care is identified by improved quality of outcomes to patients after the administration of specific care.

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           On the other hand, improved quality of care based on a purchaser’s perspective is identified through a reduction in cost. In other words, quality of care delivered is gauged by an improvement in the health status of patients at relatively low prices (Anhang et al., 2014). The purchaser will also analyze the length of hospital stay for patients as this determines the cost clients are likely to incur. Quality improvement is, therefore, regarded as good when the length of stay is reduced due to prompt treatment (Jason, 2014). However, a purchaser will consider the quality of care as poor when the length of stay is prolonged and this leads to additional expenditures in health.

References

Anhang Price, R., Elliott, M. N., Zaslavsky, A. M., Hays, R. D., Lehrman, W. G., Rybowski, L., … & Cleary, P. D. (2014). Examining the role of patient experience surveys in measuring health care quality. Medical Care Research and Review71(5), 522-554. DOI: 10.1177/1077/1077558714541480.

Jason, A. (2014). Defining patient experience. Patient experience journal1(1), 7-19. DOI: 10.1085/jnal/vol1.2014.02.18

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